From online reservations to accounting: the hospitality workflow explained

A well-designed hospitality system doesn't try to cram everything onto a single screen. It ensures that each system performs its own task and reliably transmits the necessary data. This makes it easier to trace errors and prevents duplicate work.

1. Reservation and, if applicable, deposit

The reservation platform manages availability, confirmations, and terms and conditions. A deposit is processed through a supported payment integration or payment link. The provider status determines whether the payment was successful.

An integration with the point-of-sale system is only available if both systems officially support it.

Find out how online reservation systems can help you manage your reservations and deposits.

2. Table and Order

During service, Flowmate or another point-of-sale system records tables, items, options, and production. Orders are routed to the appropriate kitchen or bar. Accurate source data is essential for subsequent reporting.

An advance payment must be settled according to an agreed-upon method and must not be counted twice as revenue.

See how a hospitality point-of-sale system can help keep your service running smoothly.

3. Payment

The register calculates the bill and sends the amount to the terminal with which it is connected. The terminal or provider confirms the status. If a timeout occurs, the existing transaction is retrieved before the payment is processed again.

Split payments, cash, vouchers, and refunds must be clearly recorded in the cash register.

4. GKS and End-of-Day Procedures

For businesses subject to the GKS requirement, the certified cash register records transactions via the FDM. With GKS 2.0, the updated FDM transmits receipt details online to the FPS Finance.

The end-of-day closing process consolidates sales and payment methods. Check for discrepancies before the data is sent on.

5. Scrada and Accounting

Through a supported integration, daily receipts and payment methods can be sent to Scrada. There, digital statutory ledgers and integrations with accounting software can be used. The accountant determines the accounting setup.

B2B invoices sent via Peppol remain a separate, structured invoice stream.

You can read more about the integration between daily receipts, Scrada, and accounting under "Scrada and Accounting.".

Checkpoints

  • Deposit for a valid reservation
  • Order Delivered to the Right Table
  • Payment Status for the Correct Account
  • GKS ticket correctly registered
  • End-of-day closing reconciled with payment report
  • Accounting data without duplicate revenue

Making the right choice starts with how you operate

A smooth workflow in the hospitality industry consists of clear handoffs. When every status and reference is retained, you can work faster and identify discrepancies more easily.

Map out your entire hospitality chain

OmEs pay coordinates the cash register, payment processing, GKS 2.0, Scrada, and any reservation integrations with the relevant vendors and your accountant.