10 Questions to Ask Before Choosing a Point-of-Sale System

Ask vendors to demonstrate your actual sales workflow: a typical sale, a correction, a split, a return, a payment issue, and a daily closing. These ten questions will help you compare solutions based on usability, not just a list of features.

1 to 3: Is the daily operation suitable?

• How quickly can a new employee complete a standard sale?
• How are products, menus, options, discounts, and sales tax managed?
• How do corrections, cancellations, returns, and split bills work?

4 and 5: What hardware and payment methods?

Ask which touchscreens, PCs, printers, scanners, customer displays, scales, and cash drawers are officially supported. Reuse existing hardware only after checking its compatibility and condition.

Next, show the exact payment terminal or SoftPOS integration. Learn more about how to You can connect your cash register to a payment terminal to ensure a smooth payment process. The system must be able to automatically forward the amount where supported and return a clear status.

See also the OmEs Pay point-of-sale systems and find out which hardware and payment solutions are supported.

6 and 7: Reporting and Administration

Determine which reports you actually use: sales, payment methods, sales tax, products, employees, locations, returns, and discrepancies. Ask how the end-of-day closing process works and whether data can be exported.

Check the connections with Scrada, accounting software, and Peppol. A sales receipt and a B2B e-invoice remain separate processes.

8: Which integrations are official?

Request an up-to-date list and have the version, owner, costs, and support confirmed for each integration. An API or logo on a partner page does not mean that every feature is available for your configuration.

Choose only integrations that include a maintenance path and a test environment, where necessary.

9: What happens if there are internet or hardware problems?

Show what continues to work locally, which transactions require a connection, and how data is restored. Discuss backup, replacement devices, export, and configuration restoration.

GKS 2.0 is subject to specific technical rules regarding cash registers, FDM, and data transfer.

10: Who supports you, and when?

Ask about support hours, support channels, remote access, service call conditions, and who is responsible when a problem arises between different suppliers.

OmEs pay offers technical support daily from 9 a.m. to 10 p.m., seven days a week.

Making the right choice starts with how you operate

A point-of-sale system is a combination of software, hardware, data, payments, and support. Think of it as an operational service, and have them demonstrate how it handles your specific challenging scenarios before you make a decision.

Find out which one Point-of-sale systems tailored to your way of working.