<style id="elementor-post-dynamic-2858">.elementor-2858 .elementor-element.elementor-element-350fd1cd:not(.elementor-motion-effects-element-type-background), .elementor-2858 .elementor-element.elementor-element-350fd1cd > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url("https://omespay.be/wp-content/uploads/2026/09/Logo-post-image-scaled.png");}</style>{"id":2858,"date":"2026-09-13T08:41:09","date_gmt":"2026-09-13T08:41:09","guid":{"rendered":"https:\/\/omespay.be\/?p=2858"},"modified":"2026-09-13T17:45:01","modified_gmt":"2026-09-13T17:45:01","slug":"winkel-webshop-betalingen-retouren-verbinden","status":"publish","type":"post","link":"https:\/\/omespay.be\/en\/winkel-webshop-betalingen-retouren-verbinden\/","title":{"rendered":"Connecting Your Brick-and-Mortar Store and Online Store: Payments, Pickup, and Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"2858\" class=\"elementor elementor-2858\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-350fd1cd e-flex e-con-boxed e-con e-parent\" data-id=\"350fd1cd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63ed3f96 e-flex e-con-boxed e-con e-parent\" data-id=\"63ed3f96\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-10b48b6d e-con-full e-flex e-con e-child\" data-id=\"10b48b6d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28687f10 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"28687f10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Connecting Your Brick-and-Mortar Store and Online Store: Payments, Pickup, and Returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fbb331e elementor-widget elementor-widget-post-info\" data-id=\"2fbb331e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a2086e6 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-tags\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.941 225.941L286.059 14.059A48 48 0 0 0 252.118 0H48C21.49 0 0 21.49 0 48v204.118a48 48 0 0 0 14.059 33.941l211.882 211.882c18.744 18.745 49.136 18.746 67.882 0l204.118-204.118c18.745-18.745 18.745-49.137 0-67.882zM112 160c-26.51 0-48-21.49-48-48s21.49-48 48-48 48 21.49 48 48-21.49 48-48 48zm513.941 133.823L421.823 497.941c-18.745 18.745-49.137 18.745-67.882 0l-.36-.36L527.64 323.522c16.999-16.999 26.36-39.6 26.36-63.64s-9.362-46.641-26.36-63.64L331.397 0h48.721a48 48 0 0 1 33.941 14.059l211.882 211.882c18.745 18.745 18.745 49.137 0 67.882z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Sectors<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-6bd7875 elementor-inline-item\" itemprop=\"author\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 256c70.7 0 128-57.3 128-128S294.7 0 224 0 96 57.3 96 128s57.3 128 128 128zm89.6 32h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-41.6c0-74.2-60.2-134.4-134.4-134.4z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-author\">\n\t\t\t\t\t\t\t\t\t\tOmEs Pay\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-3b6be0f elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M12 192h424c6.6 0 12 5.4 12 12v260c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V204c0-6.6 5.4-12 12-12zm436-44v-36c0-26.5-21.5-48-48-48h-48V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H160V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H48C21.5 64 0 85.5 0 112v36c0 6.6 5.4 12 12 12h424c6.6 0 12-5.4 12-12z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>September 13, 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23332c5a elementor-widget elementor-widget-text-editor\" data-id=\"23332c5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Click-and-collect, online exchanges in-store, and completing a purchase on the sales floor can improve customer service. However, they do require clear agreements regarding order status, inventory, payment providers, refunds, and accounting.<\/p><h4><strong>Determine where the order is generated<\/strong><\/h4><p>An online order is created in the web store and is assigned a unique reference number there. The payment provider confirms the payment. The store must be able to see the correct status at the time of pickup without relying solely on an email or screenshot.<\/p><p>An in-store order for home delivery can be placed at the register, through the online store, or via a separate order module. Choose one source.<\/p><p><a href=\"https:\/\/omespay.be\/en\/betaaloplossingen\/e-commerce\/\">For online payments and a smooth checkout process, you can also check out our e-commerce payment solutions.<\/a><\/p><h4><strong>Inventory is a separate integration issue<\/strong><\/h4><p>A payment integration does not automatically synchronize inventory. For that to happen, the online store, point-of-sale system, or ERP must have a supported integration. Determine how quickly inventory changes, how reservations for in-store pickup work, and what happens during offline sales.<\/p><p>Prevent a paid order from having to be canceled later because the inventory source was not up to date.<\/p><p><a href=\"https:\/\/omespay.be\/en\/sectoren\/retail\/\">See how a point-of-sale system and payment terminal can better handle peak times in retail.<\/a><\/p><h4><strong>Returns are processed using the original payment method<\/strong><\/h4><p>Determine whether an online purchase can be refunded in-store, through which system, and to the same payment method. A point-of-sale system can record a return, but the refund may still need to be initiated through the provider\u2019s portal or the online store.<\/p><p>Restrict permissions and use the original transaction reference. Inform the customer of the processing time.<\/p><h4><strong>Report channels without double-counting<\/strong><\/h4><p>An order paid for online and picked up in-store should not be recorded again as in-store revenue. Use clear revenue and fulfillment statuses. Compare the payment from the provider with the channel to which the sale belongs for accounting purposes.<\/p><p>Also test partial delivery, partial refund, and cancellation after picking.<\/p><h4><strong>Omnichannel Check<\/strong><\/h4><ul><li>Unique order reference across all systems<\/li><li>Reliable Provider Status<\/li><li>Current or intentionally delayed inventory source<\/li><li>Clear Pickup and Identification Procedure<\/li><li>Refund to the correct payment method<\/li><li>Accounting Without Double-Counting Revenue<\/li><\/ul><h4><strong>Making the right choice starts with how you operate<\/strong><\/h4><p>Omnichannel works when orders, payments, inventory, and returns each have a clear source. Only integrate systems with official support, and test for exceptions before widely communicating the service.<\/p><p><a href=\"https:\/\/omespay.be\/en\/kassasystemen\/kassakoppeling-betaal-api\/\">Would you like to know how point-of-sale and payment solutions can work together from a technical standpoint? Then check out \"POS Integration\" and \"Payment API.\".<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7edd981e e-flex e-con-boxed e-con e-parent\" data-id=\"7edd981e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e91d4a0 e-con-full e-flex e-con e-child\" data-id=\"e91d4a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-451544c3 e-con-full e-flex e-con e-child\" data-id=\"451544c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-234540bb elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"234540bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bring Your In-Store and Online Store Workflows Together<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-594cbb73 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"594cbb73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"comp-mkazuzvd\" class=\"N8MGzv _v6ohL PO9MfV AWXfZq comp-mkazuzvd wixui-rich-text\" data-testid=\"richTextElement\" data-motion-enter=\"done\"><section id=\"comp-mkb8fsud\" class=\"ke5pl1 comp-mkb8fsud wixui-section fwXYgt\" tabindex=\"-1\" data-block-level-container=\"Section\" data-testid=\"section-container\"><div class=\"comp-mkb8fsud-container max-width-container\" role=\"group\" data-testid=\"responsive-container-content\"><div id=\"comp-mkb8mdfh\" class=\"HFEOE3 NaeT1r comp-mkb8mdfh-container comp-mkb8mdfh wixui-box\" dir=\"ltr\" role=\"\"><div id=\"comp-mkb8j35m\" class=\"HFEOE3 NaeT1r comp-mkb8j35m-container comp-mkb8j35m wixui-box\" dir=\"ltr\" role=\"\"><div id=\"comp-mkb8j36a\" class=\"N8MGzv _v6ohL PO9MfV AWXfZq comp-mkb8j36a wixui-rich-text\" data-testid=\"richTextElement\"><div data-tsd-source=\"\/src\/routes\/offerte-aanvragen.tsx:50:148\"><p>OmEs Pay evaluates payment and point-of-sale integrations and coordinates with your online store builder and software provider. This way, you\u2019ll know which integrations are feasible and where a simpler process works better.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2582d741 elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"2582d741\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/omespay.be\/en\/offerte-aanvragen\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-right-arrow\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">HAVE YOUR OMNICHANNEL FLOW EVALUATED<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Click-and-collect, online exchanges in-store, and completing a purchase on the sales floor can improve customer service. However, they do require clear agreements regarding order status, inventory, payment providers, refunds, and accounting.<\/p>","protected":false},"author":3,"featured_media":2572,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[18],"class_list":["post-2858","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sectoren","tag-retail"],"_links":{"self":[{"href":"https:\/\/omespay.be\/en\/wp-json\/wp\/v2\/posts\/2858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/omespay.be\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/omespay.be\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/omespay.be\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/omespay.be\/en\/wp-json\/wp\/v2\/comments?post=2858"}],"version-history":[{"count":0,"href":"https:\/\/omespay.be\/en\/wp-json\/wp\/v2\/posts\/2858\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/omespay.be\/en\/wp-json\/wp\/v2\/media\/2572"}],"wp:attachment":[{"href":"https:\/\/omespay.be\/en\/wp-json\/wp\/v2\/media?parent=2858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/omespay.be\/en\/wp-json\/wp\/v2\/categories?post=2858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/omespay.be\/en\/wp-json\/wp\/v2\/tags?post=2858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}